Question 1

FAQ

Accepted Answer

1. What inspired the Apatosaurus in your logo?
Response: Our logo is inspired by Littlefoot from The Land Before Time. It represents the strength and resilience of children raised in non-traditional families. Like Littlefoot, who was raised by his loving grandparents, we celebrate the diverse "villages" that nurture our little ones.
2. What does "Ohana" mean to Nugget Fashion House?
Response: To us, Ohana means that family isn't just defined by blood. Whether you are a biological parent, a grandparent, a foster parent, or a dedicated caregiver, you are part of the family. We design for the "mini" and the village that raises them.
3. Is your clothing designed for specific types of families?
Response: We design for every family! Our mission is to honor the caregivers who step up—the grandparents, aunts, uncles, and mentors. We believe it takes a village to raise a child, and our brand is a tribute to that collective love and support.
4. What is the "Legacy" behind the brand?
Response: Nugget Fashion House was created as a "seed" for my child’s future. Beyond fashion, we aim to teach the next generation about generational wealth and the value of experience. Every purchase helps us build a field of knowledge for our "Nuggets" to harvest later.
5. Why the name "Nugget"?
Response: "Nugget" is a term of endearment for our most precious treasures—our children. They are small but invaluable, just like a gold nugget. We chose this name to remind every caregiver that their "mini" is an answered prayer and a blessing to the world

Question 2

Return & Exchange Policy (Summarized)

Accepted Answer

At Nugget Fashion House, LLC, our Ohana is our priority. We want you and your "mini" to love every piece you receive. If something isn't quite right, we are here to help.
1. Return Window
We accept returns and exchanges within 30 days of the delivery date. To be eligible, items must be unwashed, unworn, and in their original condition with tags attached.
2. Exchanges (The "Perfect Fit" Guarantee)
Because we know "Nuggets" grow fast, we offer free exchanges for different sizes (subject to stock availability, excludes customized items(customized items cannot be returned or exchanged, UNLESS we messed up photo or spelling). Please contact us at [Insert Email] to start an exchange.
3. Non-Returnable Items
To maintain the highest hygiene standards for our village, the following items are final sale:
 • Underwear and swimwear 
 • Personalized or custom-made items
 • Final Sale/Clearance items.
4. How to Start a Return
1. Email Us: Send your order number and reason for return to [Insert Email].
2. Ship It: Once approved, we will provide the return shipping address. Note: Unless the item is defective, the customer is responsible for return shipping costs.
3. Refund: Once we receive and inspect your item, your refund will be processed back to your original payment method within 5–7 business days.
5. Damaged or Defective Items
If your order arrives damaged, please let us know immediately! We will send a replacement at no cost to you. It takes a village to look out for one another, and we’ve got your back.

Note: As a small business dedicated to building a legacy, we appreciate your support and understanding of our policies.

Question 3

🦕 Protect the Legacy: Care Instructions

Accepted Answer

To keep your garment as vibrant as the day it was planted, follow these steps for our DTF and Vinyl prints:
 • Turn Inside Out: Always flip the garment inside out before washing to protect the design from friction.
 • Cold Water Only: Use a cold, gentle cycle. High heat is the enemy of print longevity!
 • Mild Detergent: Avoid bleach and harsh fabric softeners, as they can break down the adhesive on the prints.
 • Tumble Dry Low or Hang Dry: For the best results, hang your garment to dry. If you use a dryer, keep it on the lowest heat setting.
 • Do Not Iron the Design: If you must iron, use a low setting and place a piece of parchment paper or a thin cloth over the design. Never touch the iron directly to the print!

Pro-Tip: Proper care ensures the lessons—and the clothes—last long enough to be harvested by the next generation!